My Journey 13/14 built-in computer doesn’t shut down when I power off the panel.
When the power button is pressed to the point of shutting down the panel, you get an error that the OPS is running and needs to be shut down. However when you click OK it never shuts down.
To troubleshoot, in Windows open “SETTINGS” then select “POWER & SLEEP”. Then on right side select ” Additional Power Settings”
A pop-up of additional power options will open inside the windows control panel. Select “Choose what the power button does”.
Ensure or change the setting for “When I press the power button” to “Shut Down”.